faq / frequently asked questions

frequently asked questions

»  What makes NESTLÉ Baby Cereals different from all the others?

»  What is the shelf life of NESTLÉ Baby Cereal once the package is opened?

»  Are NESTLÉ Baby Cereals iron-fortified?

»  Do I need to add breast milk or formula to NESTLÉ Baby Cereals?

»  When should I start feeding a baby NESTLÉ Baby Cereal? What variety should I start with? What varieties should I feed her next?

»  I’m using NESTLÉ GOOD START and my baby’s stool is dark green and runny. Is this normal?

»  My baby is on Nestlé GOOD START. When should I switch to Nestlé FOLLOW-UP?

»  Is it okay to start my baby on Nestlé® Good Start® 2 Probiotic or Nestlé Follow-Up Infant Formula before 6 months of age?

»  Are NESTLÉ formulas kosher?


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»  How long can I leave newly prepared formula or opened formula at room temperature?

»  How long can a bottle of formula that has been warmed sit out at room temperature?

»  If my baby has only consumed a portion of the bottle, can I reuse the formula/reheat the bottle?

»  Can I reheat the bottle if my baby is not able to feed at that time?

»  Can I reuse a bottle of formula once I have warmed it if I put it back in the fridge once I determine my baby will not feed at that time?

»  Can I prepare formula from powder ahead of time?

»  What is the ideal storage temperature for formulas, prior to opening?


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»  I’ve noticed lumps in the can of liquid infant formula. What would have caused this?

»  Does iron in cereal cause constipation? Will this amount of iron, along with iron fortified formula be too much for a baby?

»  If milk is not recommended for babies before 9 months, why is it in your formula and cereal?


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»  When can I expect to get my Nestlé Baby program mommy perks like the backpack etc.?


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»  What is the difference between GOOD START Probiotic and GOOD START with Omega 3 & Omega 6?

»  What are natural cultures?

»  What is ‘flora’?

»  What are the benefits of second stage formula?

»  What is the difference between probiotics and prebiotics?

»  Is GOOD START Probiotic well tolerated?

»  How much B. lactis is in GOOD START Probiotic?

»  Why is GOOD START Probiotic available only in powder?

»  Are there special preparation instructions for GOOD START Probiotic?


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1. Q:

What makes NESTLÉ Baby Cereals different from all the others?

A:

Besides being 100% wholesome – NESTLÉ Baby Cereals have no added salt, preservatives or artificial flavours – Nestlé has developed a patented process that breaks down the starches (naturally occurring sugars) in our baby cereal into smaller pieces so its always easy to digest. This unique process is also responsible for our superior taste; helping release the natural sweetness of each cereal grain for an incredible taste, aroma, and texture babies love.  And of course, all this means baby will want to experience new solid food adventures; developing his palate and teaching him healthy eating habits along the way!

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2. Q:

What is the shelf life of NESTLÉ Baby Cereal once the package is opened?

A:

We recommend that the contents be used within 4 weeks after opening the package.

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3. Q:

Are NESTLÉ Baby Cereals iron-fortified?

A:

Yes. All NESTLÉ Baby Cereals are an excellent source of iron providing 100% of baby’s daily iron requirements.

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4. Q:

Do I need to add breast milk or formula to NESTLÉ Baby Cereals?

A:

NESTLÉ Baby Cereals come in Add Milk & Add Water varieties to suit any mom and baby's needs. Add Milk cereals allow you to choose the source of milk in your baby's cereal - either breast milk, or iron-fortified infant formula can be added - you decide. Add Water cereals contain a variety of wholesome ingredients including specially adapted milk and 14 essential nutrients including calcium to meet your baby's nutritional needs - all you have to do is add water. Both Add Milk & Add Water varieties are convenient, quick and easy to make – with all the wholesome goodness you’ve come to expect.

It is important to remember that NESTLÉ Baby Cereals are a nutritional complement to the other foods your baby is consuming at this stage in their life, and is not a sole source of nutrition. The role of NESTLÉ Baby Cereals is to introduce solid foods and variety into the diet and not to replace breast milk or formula. NESTLÉ Baby Cereals are easy to digest and easy to swallow, with a yummy taste that’s baby approved!

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5. Q:

When should I start feeding a baby NESTLÉ Baby Cereal? What variety should I start with? What varieties should I feed her next?

A:

Speak to your Healthcare professional about when to introduce cereal and whether your baby needs one or two spoon-fed servings each day. But, Canadian guidelines recommend waiting until your baby is around 6 months of age1 and can hold his head steady in an upright position before you introduce solid foods. Remember though, every baby is different and some may be ready before others - so trust your instincts. After all, you know your baby better than anyone. When you do decide to start a new solid food adventure, healthcare experts recommend you start with single grains such as NESTLÉ Rice Cereal, because it less likely to cause an allergic reaction. After your baby has accepted single grains (rice, oats, wheat, etc.), you can move on to NESTLÉ Rice and Banana and NESTLÉ Mixed Cereals. Once a baby has accepted a variety of fruits you can move on to NESTLÉ Mixed Cereals with Fruit. For more information, please download our Baby Feeding Guide it has everything you need to help you make good feeding choices for you and baby.

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6. Q:

I’m using NESTLÉ GOOD START and my baby’s stool is dark green and runny. Is this normal?

A:

When the iron and whey protein in GOOD START is digested, some of the iron colours the stool green or dark green. The green colour is normal because the protein in GOOD START is 100% whey which is partially broken down and may therefore cause looser stools. Products that are casein-predominant will not give a green stool.

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7. Q:

My baby is on Nestlé GOOD START. When should I switch to Nestlé FOLLOW-UP?

A:

It is always a good idea to speak with your Healthcare professional before switching formula because every baby is different.

For babies from birth to 12+ months, Nestlé GOOD START is the only nutritionally complete, iron-fortified starter formula made with 100% whey protein that uses a unique, patented process to partially break down the whey protein into smaller pieces making it easy to digest.**  No other infant formula is made with 100% whey protein that is partially broken down into smaller pieces.  And that’s the GOOD START difference every baby gets.

Nestlé GOOD START is the only routine Infant Formula that may reduce the possibility of an allergic reaction due to whole proteins. Unlike other Infant Formulas for healthy, full term babies, Nestlé GOOD START does not contain whole (not broken down) milk protein and therefore may reduce the possibility of an allergic reaction due to these proteins.*

When baby is around 6-18+ months, you may consider Nestlé FOLLOW-UP - a cow’s milk-based Infant Formula containing whole milk protein. FOLLOW-UP is a great tasting formula designed to meet the needs of older infants 6-18+ months who are eating solid foods. Nestlé FOLLOW-UP is enriched with iron and calcium and specially designed using a whey-casein blend to complement your baby's expanding diet at this new stage in his growth and development. FOLLOW-UP may be fed after breast-feeding or once starter infant formula is discontinued.

If there is a family history of allergies, or concerns related to allergies or digestive sensitivity, your Healthcare professional may recommend that your baby remain on GOOD START. On the other hand, if you are starting to introduce formula after you have introduced many new foods (at 6-7 months of age), your Healthcare professional may recommend that you use FOLLOW-UP formula.


*Not to be used for the treatment of cow's milk protein allergy. All sources of whole milk proteins should be avoided.
**All infant formulas are designed to be easy to digest.

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8. Q:

Is it okay to start my baby on Nestlé® Good Start® 2 Probiotic or Nestlé Follow-Up Infant Formula before 6 months of age?

A:

No, we do not recommend that Nestlé® Good Start® 2 Probiotic or Nestlé Follow-Up Infant Formula be started before 6 months of age. Both formulas are designed to meet the needs of older infants from ages 6 – 18+ months who are eating solid foods. 

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9. Q:

Are NESTLÉ formulas kosher?

A:

Not all GOOD START® products are kosher. Follow-Up, Nestlé® Good Start® Alsoy® and Nestlé® Good Start® 2 Alsoy®  are certified as kosher by the Orthodox Union of Jewish Congregation of America since June 1995. Always look for the kosher symbol. Nestlé® Good Start® Alsoy® & Nestlé® Good Start® 2 Alsoy® have the U symbol followed by PAREVE, which is the Kosher Dairy symbol.

Nestlé® Good Start® Alsoy® and Nestlé® Good Start® 2 Alsoy® are also certified as halal by the Islamic Food and Nutrition Council of America.

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1. Q:

How long can I leave newly prepared formula or opened formula at room temperature?

A:

After formula is prepared it should be used or refrigerated as soon as possible. Newly prepared bottles of formula should be discarded if left out at room temperature for longer than 1 hour. Any remaining liquid concentrate or ready-to-feed formula left in the can should be kept in the can, covered with aluminum foil or plastic wrap and stored in refrigerator to be used within 48 hours.

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2. Q:

How long can a bottle of formula that has been warmed sit out at room temperature?

A:

If a bottle of formula has been warmed but the baby was not able to feed at that time (i.e. the baby fell asleep), the bottle should be used within 1 hour of warming time.

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3. Q:

If my baby has only consumed a portion of the bottle, can I reuse the formula/reheat the bottle?

A:

Once a bottle has been partially fed, the remainder of the bottle should be discarded. Saliva naturally contains bacteria that can start to multiply in the remaining formula if it is left out at room temperature or refrigerated.

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4. Q:

Can I reheat the bottle if my baby is not able to feed at that time?

A:

For safety reasons, it is NOT recommended that formula be reheated if warmed or left out at room temperature if baby is not able to feed at that time, as there is increased risk of bacterial contamination. Formula should be discarded once warmed or left out at room temperature if baby is not able to feed at that time.

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5. Q:

Can I reuse a bottle of formula once I have warmed it if I put it back in the fridge once I determine my baby will not feed at that time?

A:

For safety reasons, it is NOT recommended that formula be re-refrigerated once warmed or left out at room temperature if baby is not able to feed at that time, as there is increased risk of bacterial contamination. Formula should be discarded once warmed or left out at room temperature. If your baby only takes a small amount of formula at a time try preparing smaller servings.

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6. Q:

Can I prepare formula from powder ahead of time?

A:

For optimal safety and health, Nestlé recommends preparing powdered formula one bottle at a time and feeding your baby immediately. Unused formula should be discarded. This simple step may help to reduce the possibility of exposing your baby's formula to environmental bacteria.

A simple and convenient alternative to preparing powdered formula ahead of time is to fill sterilized bottles with previously sterilized water and store in fridge. When you're ready, simply mix in the powder and warm as usual. Alternatively, you can try our new GOOD START Ready-to-Feed formula, available in 250 ml cans.

If you need any additional information, please speak with your Healthcare professional, your local public health unit, or call our hotline at 1 800 387-5536.

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7. Q:

What is the ideal storage temperature for formulas, prior to opening?

A:

Concentrate, ready-to-feed and powdered formulas have an ideal storage temperature of 5º - 20º Celsius. At certain times of the year (middle of summer and winter) it is important to ensure that formula is not stored where it is exposed to extreme/inappropriate temperature ranges, as this may affect the product quality.

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1. Q:

I’ve noticed lumps in the can of liquid infant formula. What would have caused this?

A:

This sounds like milk solids. During storage, the milk ingredients combine and create a lumpy appearance. They are completely harmless. We recommend you vigorously shake each can until you can no longer hear the liquid. The concentrate formula has a thicker viscosity and, if unshaken, tends to give a lumpy appearance during pouring. Do not strain.

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2. Q:

Does iron in cereal cause constipation? Will this amount of iron, along with iron fortified formula be too much for a baby?

A:

No. Clinical research indicates that iron does not cause constipation or gastrointestinal discomfort.

Feeding NESTLÉ Baby Cereals along with iron-fortified formula will not be too much for a baby. NESTLÉ Baby Cereals are iron fortified at a level that meets Canadian fortification guidelines. In addition Nestlé has developed a patented process that breaks down the starches in cereal into smaller pieces. The result is enhanced digestibility, flavour and texture, which creates a more enjoyable feeding experience for both baby and parent.

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3. Q:

If milk is not recommended for babies before 9 months, why is it in your formula and cereal?

A:

It is recommended that cow’s milk (as a beverage) not replace breast milk or infant formula as the major nutritional source until your baby is at least 9-12 months of age.  The nutrition profile is not ideally suited for infants under 9-12 months of age. Specifically, the iron content, vitamin and mineral profile, small amounts of essential fatty acids and high renal solute load of cow’s milk make it unsuitable. The milk in infant formula has been specifically modified (specially adapted milk) to suit infants from birth until 9-12 months of age and onward. NESTLÉ Baby Cereals contain skim milk powder with a modified fat profile to better suit baby's nutritional needs.


 1.  Nutrition for Healthy Term Infants.  Joint Working Venture Canadian Paediatric Society, Dietitians of Canada and Health Canada, 2006.
2. Osborn DA and Sinn J. Formulas containing hydrolysed protein for prevention of allergy and food intolerance in infants. Cochrane Database of Systematic Reviews 2006, Issue 4.: CD003664.
3. Von Berg A et al. Preventive effect of hydrolyzed infant formulas persists until age 6 years: long-term results from the German Infant Nutritional Intervention Study (GINI). J Allergy Clin Immunol 121(6):1442-1447, 2008.
About Nestle Good Start with Probiotic

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1. Q:

When can I expect to get my Nestlé Baby program mommy perks like the backpack etc.?

A:

Nestlé Baby wants to make sure all members have the information, advice and support they need at all the right times. So, you can expect to start receiving your Nestlé Baby Program Mommy Perks like a stylish backpack (when a sample is requested), Nestlé Baby Magazine, valuable coupons, samples and more within 4-6 weeks of your registration with the Nestlé Baby Program.  You may receive your backpack earlier or later depending on your date of delivery or stage of your pregnancy.  This ensures you always have what you need, when you need it, at the most appropriate time for you and your baby.

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1. Q:

What is the difference between GOOD START Probiotic and GOOD START with Omega 3 & Omega 6?

A:

Nestle GOOD START is the only routine Infant Formula that may reduce the possibility of an allergic reaction due to whole proteins. Unlike other Infant Formulas for healthy, full term babies, Nestle GOOD START does not contain whole (not broken down) milk protein and therefore may reduce the possibility of an allergic reaction due to these proteins.*

Good Start with Omega 3 & Omega 6 is enriched with Omega-3 (DHA) & Omega-6 (ARA) to support normal brain, eye and nerve development in your baby.

Good Start Probiotic also contains Omega-3 (DHA) & Omega-6 (ARA). In addition, Good Start Probiotic is enhanced with B. lactis, a Probiotic that contributes to baby’s healthy digestive tract flora.


*Not to be used for the treatment of cow's milk protein allergy. All sources of whole milk proteins should be avoided.

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2. Q:

What are natural cultures?

A:

Natural cultures are bacteria naturally found in breast milk. Of the natural cultures found in the digestive tract of breastfed infants, Bifidobacteria is by far the most prevalent.

Breast milk contains Bifidobacteria§¥ - they are the most prevalent type of naturally occurring cultures found in the digestive system of breast-fed babies††
That’s why we created Good Start® Probiotic to give you and baby our best. It’s the first infant formula to contain Bifidobacteria B. lactis, a probiotic that contributes to baby’s healthy digestive tract flora.

Nothing else is breast milk. But for those who can't breastfeed, or for those who choose to supplement, one thing is clear: nothing else is Good Start® Probiotic — our closest formula to breast milk.

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3. Q:

What is ‘flora’?

A:

The digestive tract flora is a delicately balanced community of bacteria that forms part of the lining of our digestive tract.  The lining of our digestive tract is an important barrier that helps prevent unwanted substances from entering the body.

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4. Q:

What are the benefits of second stage formula?

A:

Second stage formula is specially designed for babies who are 6 months of age or older.  GOOD START 2 PROBIOTIC has been enriched with iron and calcium.  Iron helps your baby make red blood cells which carry oxygen to every cell in his growing body.  Calcium important for developing strong bones and teeth.

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5. Q:

What is the difference between probiotics and prebiotics?

A:

Simply put, probiotics are live, safe microorganisms, found in food which when taken in adequate amounts can provide certain health benefits*. Prebiotics are food for certain bacteria in the digestive tract**.

*FAO/WHO (2001). Health and nutritional properties of probiotics in food including powder milk with live lactic acid bacteria. Report of a Joint FAO/WHO Expert Consultation on Evaluation of Health and Nutritional Properties of Probiotics in Food Including Powder Milk with Live Lactic Acid Bacteria. Córdoba, Argentina, October 1-4, 2001.
**Gibson GR & Roberfroid MB. J Nutr 1995; 125: 1401-1412.

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6. Q:

Is GOOD START Probiotic well tolerated?

A:

Yes, GOOD START Probiotic is well tolerated as a routine Infant Formula. B. lactis-supplemented formula has been available in 30 countries for over 15 years.

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7. Q:

How much B. lactis is in GOOD START Probiotic?

A:

Good Start Probiotic is designed to have 1 million B. lactis per gram of powder. Following proper label preparation instructions, Good Start Probiotic is designed to have 130 million (1x107) B. lactis per 100 ml bottle.

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8. Q:

Why is GOOD START Probiotic available only in powder?

A:

Current manufacturing processes and technology allows for the production of Good Start Probiotic in powder format only. Good Start Infant Formula with bifidus BL is not available in concentrated liquid or ready-to-feed format, because the technology required to keep the B. lactis live in shelf-stable liquid is currently not available.

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9. Q:

Are there special preparation instructions for GOOD START Probiotic?

A:

Nestlé® Good Start® Probiotic must not be warmed above 40C (100F) as it will compromise the B. lactis.

To prepare, pour desired amount of cooled, but previously boiled, water into a sterilized bottle. Add the appropriate amount of powdered formula, according to label instructions, shake well and warm to body temperature before feeding. Please see label for complete preparation instructions.

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